Terms & conditions

All of the pieces you see on our web site have been hand crafted by artisans in a traditional Balinese studio. We work very closely with our artisans so that production schedules may accommodate our customers' needs as best as possible, however given the handcrafted nature of these pieces, subtle variations in detail and finish can occur as well as unpredictable delivery times. We value your business and hope your experience on vanessamontiel.com is tasteful and satisfying. Please let us know if there is anything we can do to better serve you. 


Return Policy

If you are not happy with any item you have purchased online, you may return it to us within 10 days of receipt. The item must be shipped to us in the original packaging, accompanied by your original receipt, in pristine condition and prepaid via insured mail. C.O.D. deliveries are not accepted. We will credit you for the amount of the item minus any shipping charges incurred by our company. Returned items may be subject to a handling fee. All sale merchandise is Final Sale.

We only accept returns for purchases from our online store. Products purchased through our retailers must be returned to the retailer and are subject to the retailer’s individual store policy. Returned items may be subject to a restocking fee.

To return an item purchased through our web shop, please contact us by customerservice@vanessamontiel.com or call 831-459-0838 to request a return authorization (RA) #. Items cannot be accepted for return without an RA #.

Please make sure to write the RA number on the outside of the package to ensure the delivery is accepted. For your protection please insure the package for the full purchase amount. Vanessa Montiel is not responsible for items damaged or lost in transit.


Please send returns to:

Vanessa Montiel Jewelry Online Return
A # _____

2607 Main St.

Soquel, California 95073

Any item you have special ordered is not returnable. 

Credits are refunded upon receipt of the item via the original method of purchase. Typically, refunds are reflected on your statements within 7-14 business days. Refunded credits do not include shipping costs incurred by Vanessa Montiel Jewelry. 


Order Status

Please telephone or email us to inquire about the status of your order:

 customerservice@vanessamontiel.com or 831-459-0838

Order Information

You may cancel your order within 48 hours by contacting us.

We are able to ship most items within 48 hours of receiving your order. Due to the one-of-a-kind nature of some of our pieces, this may not always be possible. If this occurs, we will contact you as soon as we can. 


Sales Tax & Duties

(USA) sales tax. We ship from our Bali office, sales tax is not applicable. In the event that we ship from our California office, sales tax will be applicable on orders shipped to addresses in the states of California. This typically applies to RUSH orders made upon request by a customers tax is charged at 9.5%.

International- All duties and taxes are the recipient's responsibility. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.  


Back Orders

A backorder is an order placed for an item that is not currently in stock. If we are able to re-order additional merchandise from our source, we will accept your order pending the arrival of new stock. This order is then noted as a "backorder". Backorder times vary but are normally just a matter of weeks. 

For a better idea of how long you may wait for a particular item, please contact Customer Service customerservice@vanessamontiel.com or 831-459-0838


Special Orders 

Special orders maybe available upon request and are subject to additional fees. 

Please contact us if you need a special size in a particular piece. In some instances we may able to accommodate you. Additional charges may apply.


Shipping

We are pleased to offer FREE shipping to orders placed with Vanessa Montiel Jewelry in the United States. 

We do not ship to PO Boxes. 


International Orders

We have many customers who shop from the far corners of the globe. Please keep in mind that all duties and taxes are the recipient's responsibility. The recipient will be required to pay the duty or VAT upon delivery. Due to import duty valuation adjustments and currency valuations, we are unable to provide an estimate for duty or VAT.  


Repair Policy

We will repair any item purchased through the online store. Products purchased through our retailers must be returned to the retailer to process the repair. We do not support products that have been purchased from a non-authorized Vanessa Montiel retailer.

We offer repairs due to user wear, production fault or lost earring mates of Vanessa Montiel jewelry. We stand behind the quality of our merchandise and are happy to provide repairs due to breakage or damage free of charge for one year from the date of purchase on our online store. Sales receipt must accompany repair, shipping is not included. After one year, repairs may incur a charge. Elective repairs, such as ring resizing, chain lengthening, or errors by the customer typically involve a charge. They are repaired at the owner's expense plus the shipping charge.

For elective repairs there is a $35 service charge plus the cost of additional materials and shipping.

Half pairs of earrings cost half the price of a full pair of earrings plus shipping.

We do our best to accommodate repair requests, but due to the nature of our products, some components may not be available for repair of older products.

For repairs please contact our office to receive a return authorization (RA) number. Products for repair should be shipped to the address below. Please clearly mark all packages with your RA number; we are unable to accept unauthorized returns and will not accept these packages.


Please send repairs to:

Vanessa Montiel Jewelry Online Store Repairs
A # _____

2607 Main St.

Soquel, California 95073


Terms of use

By visiting or using the Vanessa Montiel website, you agree to the following terms and conditions:

All elements of this site are the exclusive property of Vanessa Montiel and are fully protected by United States and international copyright laws, including logos, texts, images, artwork, intellectual property and pictures. This site is protected by copyright and applicable trade dress.

Any use of our web site for purposes other than personal and strictly non commercial, except when related to placing an order on our site, is prohibited without the explicit written consent of Vanessa Montiel. Linking or reproducing any element of our web site is prohibited without prior consent from Vanessa Montiel.

We strive to provide only accurate information on our web site. However, errors -- whether human or technological -- can happen in the form of omissions, inaccuracies relating to pricing or availability, or incomplete information. Vanessa Montiel reserves the right to correct omissions, errors or inaccuracies at any time, including after an order has been placed. We sincerely apologize for any inconvenience we could cause.

The above is subject to all laws in effect. With regard to violation of our intellectual property rights as detailed above, we reserve the right to seek relief in any State or Federal jurisdiction. The terms and conditions of this legal notice may change without prior notice.

Links to other sites

To enhance your shopping experience, the Fragments.com site may have links to other sites. Those Web sites will have their own policies on privacy that you may wish to review. Fragments.com has no responsibility for these linked Web site.


Color Disclaimer

We have done our best to display as accurately as possible the colors of the products shown on the Vanessa Montiel Jewelry web site. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

All prices USD.

© 2017 Vanessa Montiel. All Rights Reserved.